Terms & Conditions
Our standard terms of cancellation is before 2pm on the day of arrival however please check at the point of your reservation. Packages and promotions will have individual cancellation policies and will be confirmed at the point of booking.
DINING ROOM DRESS CODE
We operate a Smart Casual Policy throughout the hotel however would ask that shorts and sportswear are not worn in the Great Hall Restaurant.
The Lygon Arms is a non-smoking hotel. Should you choose to smoke in your bed room, we reserve the right to charge a cleaning surcharge upon or after your departure, which will be an additional night’s room rate and further charges relating to the deep cleaning of the room may also be incurred.
We kindly request that you refrain from using mobile phones in the Great Hall and be considerate to other Guests in all public areas throughout the hotel.
Spa treatments require a 24 hours’ notice if a treatment is to be cancelled or amended without charge.
GUEST PERSONAL PROPERTY
The Lygon Arms accepts no liability for any damage to or any loss of guests' personal property.
We are delighted to welcome dogs to The Lygon Arms Hotel. From the moment your four legged friend is welcomed, we ensure they have a stay to remember. A supplementary charge of £15 per dog in room per night applies. Dogs are welcome in the bedrooms and public areas but not the dining rooms or the spa. Dogs are the full responsibility of their owners and should be well mannered at all times.
TO GUARANTEE YOUR RESERVATION:
Credit card details will be taken at the time of booking however will be charged on the day of your departure (unless a prepaid booking) On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised for the full stay and a further amount for incidentals.
IN THE EVENT OF CANCELLATION:
All pre payments and deposits are non-refundable.
Check-in and Check-out
Our priority is to have your room ready from 3.00pm. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.
You are kindly asked to vacate your room by 11.00am on your day of departure. If bedrooms are not vacated by 11.00am on the day of departure, a charge may be made by the hotel.