Careers

Concierge

 

We currently have a fantastic opportunity for someone with a passion for hospitality and a commitment towards the delivery of high standards of service to join our Concierge team.

Concierge – Your Responsibilities:

You will be responsible for providing a personalised, charming and attentive service experience to  exceed the expectations of all our guests and visitors.

  • Show guests to their rooms
  • Show guests and visitors around the hotel on request
  • Offer and facilitate valet parking
  • Support guests with luggage requirements
  • Keep up to date with the latest hotel services, offers and local events and create and embrace opportunities to promote these to our guests
  • Anticipate and react to guests needs, act promptly and with a sense of urgency to all written and spoken requests and carry these out in a courteous and helpful manner
  • Support with and carry out all reception duties as outlined in reception manual
  • Demonstrate knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
  • Take action to resolve any guest complaint and to know when to escalate to your manager for

 

  • Our successful candidate will have a proven track record in exceeding the expectations of others and will have a passion for engaging with and assisting guests. They will be able to demonstrate good judgement and a genuine desire to go above and beyond and will have a driving licence as well as the ability to work flexible hours which will include evenings and weekends.

 

The role is 160 hours per 4 week period covering 5 days out of 7 including evenings and weekends, reporting in to the Guest Experience Manager.

 

Salary disclosed on application

 

Apply Now

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