Terms & Conditions
Room Cancellation: Our flexible 48 hour cancellation policy means you can cancel within 48 hours of arrival with no charge.* All we ask, is that at the time of booking, you pay the first night’s room payment as a deposit to confirm your booking. Then, if you need to cancel your reservation, as long as you cancel by 3pm, 48 hours prior to arrival, we will refund you your entire deposit. If you cancel within 48 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged. You may wish to consider taking out insurance cover.
*Any bookings for 24th - 27th December 2020 and 31st December 2020 - 2nd January 2021 are non-refundable.
Spa Cancellation: Treatments require 72 hours’ notice if a treatment is to be cancelled or amended without charge. If we are able to re-sell charges will not apply. You may wish to take out insurance cover.
DINING ROOM DRESS CODE
We operate a Smart Casual Policy throughout the hotel however would ask that shorts and sportswear are not worn in the Lygon Bar & Grill.
In order to protect both our guests and staff from the dangers of second-hand smoke, The Lygon Arms operates a fully 'no-smoking' policy. The restaurants, public areas bar and all bedrooms are designated 'No smoking' areas and should guests be found to smoke in these areas, a fine will be enforced. Outdoor facilities are provided.
Valet Parking is available along with a private car park to the rear of the property, for all patrons of The Lygon Arms Hotel. The Lygon Arms accepts no liability for any damage to or any loss of guests' cars.
The Lygon Arms parking areas are monitored by an external parking firm and all guests must register their vehicles at reception, to avoid a fixed penalty charge of £100 from the parking cameras, for any vehicle not registered. This has been necessary to ensure that parking is available for our registered guests and patrons.
We kindly request that you refrain from using mobile phones in The Lygon Bar & Grill and be considerate to other guests in all public areas throughout the hotel.
GUEST PERSONAL PROPERTY
The Lygon Arms accepts no liability for any damage to or any loss of guests' personal property.
We are delighted to welcome dogs to The Lygon Arms Hotel. From the moment your four legged friend is welcomed, we ensure they have a stay to remember. A supplementary charge of £25 per dog per night applies. Dogs are welcome to stay in designated bedrooms and are allowed in public areas but not the spa. Dogs are the full responsibility of their owners and should be well mannered and kept on a lead when in the public areas. Please use the sign in your room to make us aware that your dog is in the room. Our housekeeping team will not service your room if the dog is present and the room is otherwise unattended as we do not wish to disturb your dog while you are out of the room.
Please note that effective from the 1st November, we are changing our policy in regards to ‘dog dining’ in the food and beverage areas of the hotel. Guests coming down to breakfast can bring their dogs but must be vacated from the dining areas by 9.00am.
Lunch, afternoon tea, and dinner will be served to guests with dogs in the Russell Room going forward. Our dog menu will still be served for lunch and dinner in the Russell Room
TO GUARANTEE YOUR RESERVATION:
Credit card details will be taken at the time of booking and the first nights'room payment will be required to secure your booking. All outstanding charges to be settled on departure. On arrival, guests will be required to present the credit card they intend using to settle their account. The credit card will be pre-authorised.
Check-in and Check-out
Our priority is to have your room ready from 4pm. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedroom becomes available.
You are kindly asked to vacate your room by 11.00am on your day of departure. If bedrooms are not vacated by 11.00am on the day of departure, a charge may be made by the hotel.
OUR RESPONSE TO THE VAT REDUCTION
When the UK Government communicated a VAT cut for hospitality in mid-July, The Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses still to cover, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.
Read more on our response to the VAT reduction.